Returns and Exchanges Policy

Thank you for shopping with Rooted & Radiant. This Returns and Exchanges Policy outlines the terms for requesting refunds, exchanges, or returns. By making a purchase, you agree to the terms outlined below.

General Policy

1. No Returns or Exchanges:

• At this time, we do not accept returns or exchanges for any products, including both physical and digital items.

2. Defective or Damaged Products:

• If your physical product arrives damaged or defective, please contact us within 7 days of delivery at support@rootedandradiant.store.
• Provide your order number and photos of the damaged product or packaging. We will assess the situation and, if approved, issue a replacement or refund.

Digital Products

• Non-Refundable: All digital products are final sale and non-refundable due to their nature.
• If you experience issues accessing or downloading your digital products, contact us within 7 days of purchase for assistance.

Refund Process

• Approved refunds will be issued to the original payment method.
• Refunds may take 5-7 business days to appear in your account, depending on your bank or payment provider.

How to Contact Us

For any questions or concerns regarding your order, please reach out to us at:

• Email: support@rootedandradiant.store
• Response Time: We aim to respond to all inquiries within 2 business days.

Effective Date: 12.30.2024